SHIPMENT, DELIVERY & ORDER-TRACKING

We offer free shipping on all orders across India. All our shipments are packaged with extreme care, in durable and tamper-proof packaging of Huelane. Once a gemstone order is placed with us, it typically takes 1-2 days of processing and packaging for an order to be dispatched to our delivery/courier partners.

Delivery
Yes, we provide free delivery for our customers on orders above Rs.500 only, placed from anywhere across India. At Huelane, we want you to enjoy easy and hassle-free buying with complete transparency in pricing for every gemstone.

Delivery Time Period
Our courier partners usually takes 2-7 business days to deliver an order to its destination, from its date of dispatch. For metro cities, the delivery time is relatively shorter- within 2-3 days after shipment.

Order-Tracking
When you place an order with us, you are notified via e-mail about its delivery time. You can track your order on our website and also notifications regarding the processing, shipment and delivery will be sent to you via e-mail.

ORDER CANCELLATION & MODIFICATION
You can cancel or modify the order before it has been shipped from Huelane office. Days of dispatch are typically 1-2 which are required for the processing and packaging of order, from the date when the order was placed by the customer. In such case, any amount paid will be credited to the same payment mode from which the amount was deducted.

After shipment the product is out for delivery by our courier partners and no cancellation or modification can be made further. The product will now be received by the customer and can be returned under 7-Days Return Policy or be claimed for exchange.