Thank you for shopping at Huelane. We aim to ensure satisfaction with every purchase. However, if you are not completely satisfied with your purchase, you can return it under the terms outlined in this policy.
1. Return Policy
Time Frame: You have 7 days from the date of delivery to initiate a return.
Condition of Goods: Items must be returned in their original condition, unused, and with all packaging and labels intact.
Exclusions: Certain goods are exempt from being returned. Perishable items, custom products, and goods marked as “Final Sale” cannot be returned.
2. Process for Returns
Initiation: To start a return, contact our customer service at [Insert Contact Email or Phone]. Provide your order number, details about the product, and reason for return.
Shipping: Once your return is approved, we will provide instructions on where to send the returned goods. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Receipt of Goods: All returned items will be inspected upon arrival. We will notify you of the approval or rejection of your refund based on the condition of the returned items.
3. Refunds
Eligibility: Approved returns will be processed for a refund to your original method of payment within a certain number of days, typically within 7-10 business days.
Partial Refunds or Rejections: In cases where the item is not in its original condition, is damaged or missing parts for reasons not due to our error, you may receive a partial refund or the item may be sent back to you.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service.
5. Contact Us
For any questions or concerns about your order, returns, or refunds, please reach out to us at:
Email: huelaneproduct@gmail.com
Address: Huelane store 3651, Neta ji subhash marg , Daryaganj – 110002 , Delhi
