FAQ

Gemstones are rocks or minerals cut and polished to bring their inherent beauty. They come in a variety of colors and shapes. Gemstones have always captivated people because of their beauty. Today, gemstones have both decorative and astrological uses. Many individuals from all over the world are drawn to the stunning cut, sheen, and forms.

In essence, gemstones are mineral crystals with stunning brilliance and unique shapes. They were discovered and unearthed many years ago, and ever since, they have retained their status in people's hearts. Gemstones are thought to have therapeutic effects. They were worn by Kings and Queens in the past as talismans and amulets to help protect them from evil spirits. Only the wealthy and royal class utilized jewels in those days. Today, a wide variety of gemstones are available. They are classified as natural or artificial, organic or inorganic, precious or semiprecious. All other gemstones are referred to as semi-precious stones, while diamonds, ruby, sapphires, and emeralds are considered valuable stones.
There are multiple benefits to wearing gemstones. They are traditionally said to purify any zodiac sign of all negative energies. You can acquire a lot from wearing a gemstone representative of your zodiac sign because each sign has different gemstones. A few gemstones that are rumored to have special properties include opal, red coral, emerald, ruby, yellow sapphire, and emerald. They are said to heal numerous diseases and transmit energy to humans through physical touch. They are also supposed to bring good fortune. Therefore, you can wear a gemstone if you are experiencing troubles like marital conflict, career problems, or health concerns, and who knows, your luck might make a turn for the better.
It is advised to purchase gemstones from reputable retailers to obtain pure gems. Who has the time to visit shops to look for quality diamonds in today's hectic world? Huelane.com sells top-notch gemstones online for extremely reasonable prices so that you may purchase them from the convenience of your bedroom. The gemstones can also be altered to your preferences and incorporated into decorations. The website provides comprehensive information so you may buy them with confidence. Only the highest-grade jewels should be sold, in our opinion.

First, we would suggest you to retry making the payment after ensuring that the account details, billing addresses and passwords you have entered is accurate. If you are still unable to make payment, you can opt for the Cash on Delivery (COD) payment option available on the payment page. And if your account is debited after a payment failure, the amount will be credited back within 7-10 days, after we receive a confirmation from the bank.

In the absence of original product certificate, invoices, documentations, lab certificates, packaging, discount coupons, etc. you are not eligible for the 100% refund.

However, you may still be eligible for a replacement under our Exchange policy. You may also contact our customer support service describing your issue for further guidance.

 

We do not accept the altered, damaged or used product under our Return Policy. However, you are eligible for a Huelane- credit worth 75% of your invoice value which can be used for future purchases with Huelane.

You need to tap on “My Orders” section of your Huelane account under main menu of website to check your order status.

When you place an order with us, you are notified via e-mail about its delivery time. You can track your order on our website and also notifications regarding the processing, shipment and delivery will be sent to you via e-mail.

Yes, you can the shipping address of your order before the “processing stage”, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site.

If the item you returned is used, damaged, original lab certificate and other related documents are missing then the customer is not eligible for a refund and Huelane will have no liability in this regard. For more details, please call our customer support service.

Unfortunately, the COD facility is limited by our courier partners as they don’t offer this service on certain locations. When you enter your pin-code while placing order with us, you can check for the availability option of COD. In that case you can choose from the other payment options available.

After the refund process has been initiated as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

Online Refund – 7 to 10 days post refund initiation, depending on your bank partner.

  • NEFT - 1 to 3 business days post refund initiation
  • Huelane Credit - Instant
  • PhonePe wallet –Instant

Please note that Huelne initiates the refund upon successful return pick up followed by a successful quality-check by our gemstone investigators.

Yes. The applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, delivery charge (applicable on a purchase of less than Rs.500) is non-refundable.

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